SA Rocks

Based on user feedback on independent complaints portal getclosure, Pick n Pay has done a great job of responding to their customers’ feedback over the past year.

From 1 March 2009 – 28 February 2010, an impressive 88% of Pick n Pay customers were satisfied or better with the outcome of their complaints submitted on getclosure, and 87% were satisfied or better with the way their complaints were handled.

Here are a couple of examples of positive feedback submitted by consumers closing their complaints on getclosure:

Supplier: Pick n Pay
Supplier Branch: Hyper by the sea
Customer: Shereen Brijlall
Date of Occurrence: 12 March 2010

Compliment:

Dear Ravi
Just to say thank you and all for attending to my complaint… you guys are extremely on the ball and that is what customer service is all about. I can admit that I only shop at Pick n Pay and will continue to do so only because of proactive staff like you and the rest that took my call. Please forward this onto your Manager because you are outstanding in your position. Keep up the good work.

Supplier: Pick n Pay
Supplier Branch: Hazeldean
Customer: Lesley Stead
Date of Occurrence: 4 March 2010
Compliment:

I would firstly like to thank Mmapula Sebati and Jade de Preez for their quick response to my complaint. They offered me a complete refund or replacement of the damaged school bag I had complained about. I would also like to thank both Ronald Mashao (Floor Manager at Hazeldean) and Els Hoek (Customer Services Manager at Hazeldean) for their extremely efficient and friendly service. Thank you to all involved.

In line with the Don’t Complain Campaign, remember that suppliers need your feedback in order to enhance their products and service.  Click here to compliment a South African company and your feedback will be published in the getclosure Compliments section; or submit a complaint to give a supplier some constructive criticism and getclosure will deliver it directly to them.

Popularity: 9% [?]

Most of us take a couple of days to dust away the cobwebs and get back into the swing of things after the festive season madness.  The same often applies for suppliers and retailers, so it’s great to read a stream of compliments on the getclosure! website about SA suppliers that are already on the ball in terms of customer service (see below).

In line with the Don’t Complain Campaign, remember that suppliers need your feedback to improve their service – if you’ve experienced great service, click here to share your story and it will be published in the getclosure compliments section; if you’ve experienced shoddy service then submit a complaint and give the supplier some constructive criticism.

Top 5 compliments submitted in 2010:

Supplier: FNB
Supplier Branch: Musgrave, Durban
Customer: Samu Africander
Date of Occurrence: 19 January 2010
Compliment:

The service at FNB overall has been phenomenal since I started banking there May 1997. However, FNB Musgrave has a gem of an employee – Tessa Crowie goes above and beyond. She takes time in assisting you in whatever query you may have. You leave the bank completely satisfied. The slogan ‘How can we help you’ is what she truly asks and succeeds in doing at the end of the day. Thank you Tessa and Thank you FNB for having employees of such a calibre.

Supplier: Virgin Active
Supplier Branch: Call Centre
Customer: Emma
Date of Occurrence: 18 January 2010
Compliment:

Thank you to Gillian for being so efficient and friendly on the phone this morning.

Supplier: Protea Hotel
Supplier Branch: Karridene
Customer: Bradley Padayachee
Date of Occurrence: 15 January 2010
Compliment:

Protea Hotel Karridene is one the most Family Orientated Hotels that I have been to in a very long time. All hats to the staff at PH Karridene for making my families stay one to remember and we will be back soon with more to join our lasting experience.

Supplier: Just Group Africa
Supplier Branch:
Customer: Amanda
Date of Occurrence: 7 January 2010
Compliment:

Genuinely quick and without fuss. The branding payments is prompt, the call centers is helpful. I’m driving my own car instead of wishing I could. Thanks Just Group Africa.

Supplier: Appliance King
Supplier Branch: Durban
Customer: MR. S. Roux
Date of Occurrence: 1 January 2010
Compliment:

A big thank you to the management and staff for your prompt service over the festive period. I cannot thank you guys enough for delivering my television on new years eve as promised. This is what I call service. I have sent a letter to my Insurer, complementing your service. I wish you all the very best for 2010.

Popularity: 14% [?]

In line with the Don’t Complain Campaign, we would like to congratulate South African businesses that have listened to their customers feedback and have impressed them with top quality customer service.  Here are a couple of great examples from the getclosure compliments section:

Supplier: First National Bank
Supplier Branch: Constantia Village
Customer: Debbie Lewis
Date of Occurrence: 6 November 2009
Compliment:

I am due to travel to Australia this weekend and went to F&B to increase my International Daily Limit to be used at the ATM when I arrive. I was helped by Gillian Cloete and had stunning service, quick, efficient and she was so pleasant going about all of this, as this is not my branch she had to fax to get permission but kept me in the loop all the way. Well done for excellent customer service!! As I have a Recruitment Business I am always on the look out for great customer service staff…well she would sure be on the top of my wish list and get mentioned everytime I need to induct staff!!! Well done once again for that pleasant smile and willingness to go the extra mile.
Thank You F&B and Gillian Cloete

Supplier: Nando’s
Supplier Branch:
Customer: Gustav Heuer
Date of Occurrence: 9 November 2009
Compliment:

It’s really good to know that there are people out there who really care about customer service. I would like to thank David Butler (CEO Nando’s) for his personal contribution towards solving the matter. Keep it up.

Supplier: Lewis Stores
Supplier Branch: Wynberg
Customer: Heidi Lawrence
Date of Occurrence: 9 November 2009
Compliment:

Your website has proved to be swift and effective! Thank You getclosure! Thank You Lewis Stores for being so efficient! You guy’s are fantastic!

Supplier: Internet Express
Supplier Branch: Johannesburg
Customer: Tamara Pascall
Date of Occurrence: 10 November 2009
Compliment:

Thank you – I have only used your service 3 or 4 times but will continue to do so and will recommend you to everyone. The service is fast and efficient and your drivers are incredibly friendly. Thanks for great service.

Supplier: Appliance King
Supplier Branch: Durban
Customer: Mr. William Swart
Date of Occurrence: 12 November 2009
Compliment:

Good Morning Mr.Mohammed.
It has been quite a long time since I’ve had the pleasure of such outstanding service as you provided me today. Your initial response to our problem was timely; you were on time for your service call; you diagnosed the problem and its cause promptly and knew exactly how to solve that problem (which was not easy). I wish you and your company the very best of success. A big thank you to you and your staff.

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Where have you had great service recently? If you’d like to share your positive experience with us, click here to submit a compliment on getclosure.

Popularity: 12% [?]