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That’s right, people of South Africa, don’t complain…
…definitely don’t complain if you don’t want better service.
Let’s challenge the notion that South Africa is a nation of whingers. Inspired by the recent US election campaign urging the American public to “Don’t vote” if they didn’t want change, SA Rocks, in conjunction with getclosure, the online complaints management and consumer affairs portal, has launched an initiative to motivate South Africans to become conscious consumers, and to educate them on how to complain effectively.
With less than a year to the start of the FIFA World Cup, the clock is ticking for South African businesses to prepare for the anticipated 500,000+ visitors, all of whom we want to return home having had positive experiences.
What can I do?
- Show your support for raising the standard of customer service in SA by adding one of these nifty badges to your site.
- Encourage your visitors to click on the badge to lodge a complaint with getclosure, South Africa’s leading online complaint management site.
- Take a look at the compliments listed below and here. Raising customer service levels is not just about complaining, but also about recognising great service.
- Watch this space for tips, examples of good service and upcoming events. Let’s start now with a couple of tips on “How to complain”.
What you won’t see
This campaign is not about naming and shaming poor performers. It’s about taking responsibility for our role in encouraging good service and calling companies on bad service in order to raise the standard of customer service for everyone in South Africa. So you won’t see any naming and shaming, but you will see improving levels of service.
Campaign badges
Simply copy the HTML code and add to your blog or website.
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getclosure compliments
Supplier: Cape Town Fish Market
Supplier Branch: Ushaka
Customer: Jacqueline Vos
Date of Occurrence: 24 September 2009
Compliment:
What fantastic service we received from “CTFM Ushaka”, We all went out as a family (9 people) we come form Jo-burg.
Our waiter Sboniso was outstanding, we have never received service like this. My sister is 5 months pregnant, due to the high demand of oysters from the afternoon rush they were out. But the Manager “Indras” made arrangements that my pregnant sister’s cravings were fulfilled. We are so impressed with your restaurant. We as family are so greatful. Thank you so much for the outstanding service. We highly recommend this restaurant to all our family and friends. We will definitely be returning next year. THANK YOU!!!!!!!!!!!!!
Supplier: Game
Supplier Branch: Somerset Mall
Customer: Justin Maans
Date of Occurrence: 22 September 2009
Compliment:
I phoned Game to enquire about a microwave. I spoke to a salesman, Sam. He was very efficient and could give me the price and specs of the microwaves instantly. I asked him to keep one and I was on my way. When I got there, the microwave was already waiting in a trolley for me. I could just collect, pay and off I went. I spent 5 minutes in Game to make my purchase. It was the best service I have ever experienced in Game.
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