With just a week to go until the World Cup kicks off, suppliers need to make sure that their customer service is in top shape to retain their regular customers and attract international visitors.
Judging by the feedback on getclosure, the following companies are doing just that:
Supplier: First National Bank
Customer: Precious Ibeakuzie
Date of Occurrence: 2 June 2010
Compliment: Thanks to the FNB Smart Spend loan dept. A special thanks to Anthea Freedman and Sthandwa, you guys really give excellent customer service , you go all out to make sure that your clients are happy…really appreciated!
Supplier: City of Joburg
Date of Occurrence: 31 May 2010
Compliment: Rose on 011 375 5555 made calling City Of Joburg quite pleasant today, she was so patient and helped me right till the query was done, thanks Rose !
Supplier: KFC , Commercial Road, Pietermaritzburg
Customer: Alison Walne
Date of Occurrence: 30 May 2010
Compliment: I would like to compliment the staff at this branch of KFC for their incredible service. Shabna at the drive through cashier window is fantastic and the staff at the other driver through window are always great – Thank you.
Supplier: SA Police Brooklyn Pretoria
Customer: Robert Jewell
Date of Occurrence: 25 May 2010
Compliment: After a burglary the police were at the premises in approximately 10 minutes, the fingerprint unit arrived during the course of the day, and the CID members also visited the premises 1 day later. Great job!!!!!!
Customer: Magdalena J J Page
Date of Occurrence: 24 May 2010
Compliment: Well done – you are excellent. I wish more suppliers would display the efficiency and competency level that you have in dealing with my query/complaint.
As consumers we also have an important role to play in terms of getting customer service in SA up to scratch. In line with the Don’t Complain Campaign, make sure that your voice is heard: give suppliers constructive criticism and compliments directly or via www.getclosure.co.za
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