Most of us take a couple of days to dust away the cobwebs and get back into the swing of things after the festive season madness. The same often applies for suppliers and retailers, so it’s great to read a stream of compliments on the getclosure! website about SA suppliers that are already on the ball in terms of customer service (see below).
In line with the Don’t Complain Campaign, remember that suppliers need your feedback to improve their service – if you’ve experienced great service, click here to share your story and it will be published in the getclosure compliments section; if you’ve experienced shoddy service then submit a complaint and give the supplier some constructive criticism.
Top 5 compliments submitted in 2010:
Supplier Branch: Musgrave, Durban
Customer: Samu Africander
Date of Occurrence: 19 January 2010
The service at FNB overall has been phenomenal since I started banking there May 1997. However, FNB Musgrave has a gem of an employee – Tessa Crowie goes above and beyond. She takes time in assisting you in whatever query you may have. You leave the bank completely satisfied. The slogan ‘How can we help you’ is what she truly asks and succeeds in doing at the end of the day. Thank you Tessa and Thank you FNB for having employees of such a calibre.
Supplier: Virgin Active
Supplier Branch: Call Centre
Date of Occurrence: 18 January 2010
Thank you to Gillian for being so efficient and friendly on the phone this morning.
Supplier: Protea Hotel
Supplier Branch: Karridene
Customer: Bradley Padayachee
Date of Occurrence: 15 January 2010
Protea Hotel Karridene is one the most Family Orientated Hotels that I have been to in a very long time. All hats to the staff at PH Karridene for making my families stay one to remember and we will be back soon with more to join our lasting experience.
Supplier: Just Group Africa
Date of Occurrence: 7 January 2010
Genuinely quick and without fuss. The branding payments is prompt, the call centers is helpful. I’m driving my own car instead of wishing I could. Thanks Just Group Africa.
Supplier: Appliance King
Supplier Branch: Durban
Customer: MR. S. Roux
Date of Occurrence: 1 January 2010
A big thank you to the management and staff for your prompt service over the festive period. I cannot thank you guys enough for delivering my television on new years eve as promised. This is what I call service. I have sent a letter to my Insurer, complementing your service. I wish you all the very best for 2010.
- Don’t Complain… compliment… some more!
- Pick n Pay customer service rocks
- SA Service at its best
- Don’t Complain … compliment!
- How to complain
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