Here is the next batch of tips to keep in mind when the Consumer Protection Act comes into effect in October 2010. Until then, remember that you can use the getclosure complaints management system to submit complaints about any South African supplier. All businesses have the opportunity to respond to your complaints via a discreet channel to resolve the situation.
- When the Act comes into effect you will have the right to return goods bought as a result of direct marketing, as long as you do so within 5 business days from when the transaction or agreement was concluded or from the date that the goods were delivered to you (which ever is the later date).
- When it comes to cancelling bookings, orders and reservations, suppliers have the right to charge a reasonable cancellation fee, so be sure to keep track of all your appointments to avoid these penalties.
- If you order products or goods based on a sample or details in a catalogue, the goods must correspond in all material respects and characteristics with this description or sample.
Click here to read part one and part two of this series.
- Consumer Protection Act Series – Part Two
- Consumer Protection Act Series
- Customer Service Compliments to kick off 2010
- Don’t Complain… compliment… some more!
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