Following on from my first post about the Consumer Protection Act, here are a couple more bite-sized chunks about the new legislation to help you get to grips with how it will affect your life and help you to realise your rights as a South African citizen.
1. The Act protects you against a range of discriminatory marketing practices. In a nutshell this means that suppliers cannot unfairly exclude you from accessing a good or service if you meet the necessary basic requirements. An example of a ‘necessary requirement’ is being eighteen or older to purchase alcohol.
2. Many of you will be relieved to hear that the automatic renewal of contracts for a fixed length will be a thing of the past. You will also be able to cancel a contract at any time, subject to certain conditions. Click here to find out more about these conditions.
3. Can suppliers charge more than they quote for? The short answer is no. Not unless you have authorised them to continue working once they have exceeded the original estimate.
Let us know if you have any questions, and look out for part three in this series next week.
- Consumer Protection Act Series – Part Three
- Consumer Protection Act Series
- Customer Service Compliments to kick off 2010
- Don’t Complain… compliment… some more!
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