Comments on: Don’t complain – if you don’t want good service

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By: Why do some companies treat customers like morons? | Chris Loker

Why do some companies treat customers like morons? | Chris Loker — Tue, 02 Aug 2011 09:23:02 +0000

[...] other real/perceived alternative, accept that all companies are as bad as each other or think that service is not in our collective DNA so we put up with the lack of it? Like most politicians that do whatever they wish between [...]

By: Adan Creamer

Adan Creamer — Wed, 16 Feb 2011 03:08:03 +0000

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Ardis Trent — Sun, 02 Jan 2011 01:30:22 +0000

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By: Ian Samson

Ian Samson — Wed, 28 Oct 2009 15:02:34 +0000

Since Isabel Jones died, I though I was the only person in the country taking up the baton on behalf of SA Consumers against high prices (profiteering by retailers). I am SO pleased to find this group now. How do I join?

By: Richard Wright

Richard Wright — Wed, 21 Oct 2009 15:11:53 +0000

Alison and Chris thank you for comments. You are speaking our language – I like it.

I have been involved at http://www.getclosure.co.za for a little over 2 years. In this time I have found that consumers who submit real, legitimate complaints often end up with a positive outcome. Here is some data to demonstrate this:

All consumers that use getclosure to complain are encouraged to give us feedback at the end of the complaint process. One of the questions asked is “How satisfied are you with the outcome of your complaint?” Here is an overview of the responses received in 2009 for 7 major brands (each selected randomly from a different industry):

Satisfaction with the outcome of the complaint:
• 15% elated (76 consumers)
• 28% pleased (144 consumers)
• 37% satisfied (190 consumers)
• 20% disappointed (101) consumers

An impressive 80% (410 out of 511 consumers) stated that they were satisfied or better with the outcome of their complaint.

There is some inspiration for you – if you have a complaint it really is worth letting the offending company know about it.

By: Chris Onderstall

Chris Onderstall — Sat, 17 Oct 2009 08:25:34 +0000

I totally agree! I would love to see South Africans start lodging meaningful complaints. Too often after a small bitching session about the poor service we politely smile at the manager as he comes around and tell him everything is fine.